Did you know that business managers will spent approximately 30 percent of their working time managing issues relating to customer aggression and colleague conflicts? This can cut into valuable time that could otherwise be spent working on more profitable ventures, like hosting presentations and attending marketing events. If you don’t want to waste your hours resolving conflicts, aggression management services could help. These services are now being made available to businesses, big and small, in many niches. Through working with a trained consultant and taking the following tips on board, you can avoid workplace warfare.
Hitting the Problem Head On
Do you know how to hit the nail on the head when it comes to figuring out why those heated debates are occurring in the workplace? Chances are you probably don’t, because otherwise you wouldn’t be wondering how to resolve a work conflict! Keep an eye out for signs of a problem festering, such as colleagues giving each other raised eyebrows to remarks being made to and from one another. Tackling the problem at the beginning will make resolving it easier.
Putting Yourself in the Shoes of Workers
Think about how you would feel if you were in the situation of whoever is involved in workplace conflict. Can you see their side of the story? Do you think that a compromise will effectively put an end to the situation? Perhaps you can reflect on previous experiences with workers and try out a method that worked in the past? By showing your workers that you understand what they are dealing with, you can relate to them and decide what action should be taken next to diffuse any frustrations or concerns among employees.
Taking the Opportunity to Teach and Learn
Make a habit of seeing opportunity in every conflict that occurs, because this will enable you to deal with aggression in a positive way and turn it into something good. How, you ask? Well, when you start making decisions each time something arises, this behaviour will rub off on employees and teach them how to act in future, should a scenario repeat itself. Learning opportunities like this will also encourage leadership development and better teamwork.
Aggression management services are available through Australia’s leading company, Conflict Resolution Training and Consulting. For course information, call 03 8899 7535.
