Indoor self-storage facilities have become increasingly popular, partly because of the better ability for climate control. Nevertheless, many customers still prefer a drive up storage unit in York, PA with access from the outside of the building. It’s more convenient for them to drive right to the door instead of parking in a designated area and to walk to their indoor, which may be a good distance away.
What Customers Expect
Whether the facility has indoor units, drive-up access or both, the customer service should be similar. Customers who rent a drive up storage unit in York, PA expect high-level security, so their belongings are safe. They want to have questions answered either online at frequently asked question sections or by representatives who can be called on the phone. They should expect all units to be clean and dry, as well as free of pests.
People appreciate facilities where they can get into their unit at any time of day. Someone working second shift may want to pick something up there at midnight, which usually is only possible with facilities that have 24-hour access. Customers also like being able to pay online or setting up autopay. Those are convenient options compared with writing out a check and sending it through the mail.
Price Factors
The primary factor in the price of a storage unit is its size. People thinking of renting may find discounts at certain times of year in certain parts of the country. For instance, people are less likely to move during winter in Pennsylvania, which is a main reason area residents rent storage. That might lead the facility to offer a first-month discount with a three-month or six-month contract, for example. Others have spring sales to beat the competition. Online applications streamline the process.
Take a Look
Prospective customers might want to drive around a facility such as A Better Rate Storage and take a look. They can get a sense of the excellent security features and how well-maintained the buildings are. Locked gates for perimeter fencing, dozens of security cameras, and adequate lighting all deter any would-be burglars from attempting to enter. See visit us website for more details.
